Legal

Terms of Service

Last updated: October 5, 2026

The short version (the full terms below are what count):

We build, host and maintain a website for your business for a monthly or yearly subscription. No setup fee.
Your subscription renews automatically until you cancel. You can cancel anytime from your dashboard; it stops at the end of the period you already paid for.
You own your business content. We own the platform, templates and software.
You're responsible for making sure what your site says is accurate and lawful.
Disputes go to individual arbitration, not class actions, unless you opt out within 30 days.

1. Who we are and what these terms cover

These Terms of Service ("Terms") are an agreement between you and skaude ("skaude", "we", "us") and govern your use of skaude.com, app.skaude.com, the websites we host for customers (including addresses under skaude.site and custom domains connected to our service), and any related services (together, the "Service"). By creating an account, claiming a site, starting a subscription or otherwise using the Service, you agree to these Terms and to our Privacy Policy and Cancellation & Refund Policy. If you use the Service on behalf of a business, you confirm you're authorized to bind that business, and "you" means that business.

2. Eligibility

The Service is for businesses and professionals. You must be at least 18 years old and able to form a binding contract. The Service is currently offered to businesses located in the United States.

3. The Service

skaude provides website design, hosting, content editing tools, lead capture, and optional add-ons for local businesses. Features available to you depend on your plan and add-ons, as described on our pricing page and in your dashboard at the time you subscribe. We may add, change or remove features over time; if we remove a material feature you are paying for, we'll tell you in advance and you may cancel.

Previews of businesses that haven't signed up

We may prepare a free, private preview of a website for a business using publicly available information (for example, the business name, phone number, address, hours and category). Previews are not published to search engines, are reachable only through a private link, and expire. A preview is an offer, not an endorsement or affiliation. If you are the business owner and would like your preview removed or not to be contacted again, email team@skaude.com and we will delete it.

4. Accounts

You sign in with a link sent to your e-mail (or another sign-in method we offer). Keep access to your e-mail secure; you are responsible for activity under your account. Tell us right away at team@skaude.com if you believe your account has been accessed without permission.

5. Subscriptions, billing and automatic renewal

Charges. When you claim your site you are charged the subscription price for the plan, billing period (monthly or yearly) and add-ons you select, plus applicable taxes. There is no setup fee.
Automatic renewal. Your subscription renews automatically at the end of each billing period, and we will charge your payment method on file the then-current price for the same plan, period and add-ons until you cancel. The price, billing period and renewal terms are shown before you pay.
Changes you make. Plan upgrades and add-ons take effect right away and are prorated for the rest of the current period. Downgrades and removals are prorated as a credit toward future invoices.
Price changes. We may change our prices. We will notify you by e-mail at least 30 days before a new price applies to your subscription, and you can cancel before it takes effect.
Payment processing. Payments are processed by Stripe. We don't store your full card number. You authorize us and Stripe to charge your payment method for all amounts due.
Failed payments. If a payment fails, we'll retry and notify you. If it still can't be collected, we may pause your website until the balance is paid. Your content is kept as described in section 11.
Taxes. Prices don't include sales or similar taxes, which we'll add where required.

6. Cancellation and refunds

You can cancel at any time from your dashboard (Billing). Cancellation takes effect at the end of the current billing period; your site stays online until then and is not renewed. Refunds are described in our Cancellation & Refund Policy, which is part of these Terms.

7. Domains

You may connect a domain you already own, or (when offered) register one through us. Domains registered through us are registered in your name, subject to the registrar's terms and applicable registry policies, and renew with your subscription unless you cancel. Domain registration fees are non-refundable once the domain is registered. If you leave, we will provide what you need to transfer your domain to another registrar. You are responsible for DNS settings at providers we don't control.

8. Your content and responsibilities

"Your Content" means text, images, logos, prices, reviews, licenses and other material you (or we, at your direction or from public information about your business) put on your site. You keep ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, display, adapt (for example, resize images) and distribute Your Content solely to provide and improve the Service and to show your site to its visitors. You are responsible for Your Content and confirm that:

it is accurate, including prices, licenses, credentials, service areas, guarantees and availability claims;
you have the rights to use it (including photos and testimonials) and it doesn't infringe anyone's rights;
it complies with the laws that apply to your business and advertising, including consumer protection, licensing and professional rules.

Before claiming a preview, review it: you are responsible for everything published on your site once it's live. We may remove content that we reasonably believe violates these Terms or the law.

9. Leads and messages from your visitors

Your site can collect requests from visitors (for example, name, phone and message). We process this information on your behalf to deliver it to you. You are responsible for how you use it, including responding lawfully and honoring opt-out requests. Don't use the Service to send unsolicited marketing to visitors.

10. Acceptable use

You agree not to use the Service to:

publish anything unlawful, fraudulent, deceptive, defamatory, hateful or that infringes intellectual property;
impersonate another business or person, or claim a business you are not authorized to represent;
distribute malware, phishing, spam, or collect data without a lawful basis;
interfere with, probe or overload the Service, or access it by automated means except through features we provide;
resell or white-label the Service without our written permission.

11. Suspension, termination and your data

We may suspend or terminate your access if you breach these Terms, if payment is not made, or if required by law, with notice when reasonably possible. You may stop using the Service at any time. After your subscription ends or is terminated, your site goes offline and we keep your content for at least 90 days so you can reactivate; after that we may delete it. Leads and records we must keep for legal, tax or security reasons are retained as described in our Privacy Policy.

12. Our property

The Service, including our software, templates, designs, page layouts, generated code and branding, is owned by us or our licensors and is protected by law. You get a limited, non-exclusive, non-transferable right to use it during your subscription. Templates and layouts may be used by other customers. Feedback you give us may be used without obligation to you.

13. Third-party services

The Service relies on third parties such as hosting and content delivery providers, payment processors, e-mail providers and domain registrars. Their services are subject to their own terms, and we are not responsible for them. Links to third-party sites are provided for convenience.

14. Availability and support

We work to keep the Service available and your site online, but we don't guarantee uninterrupted or error-free operation, and there may be maintenance windows and outages. Support is provided by e-mail at team@skaude.com.

15. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise any particular number of visitors, leads, customers, search rankings or revenue.

16. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data, even if advised of the possibility; and (b) our total liability for all claims relating to the Service or these Terms will not exceed the amounts you paid us for the Service in the 12 months before the event giving rise to the claim. These limits don't apply where the law doesn't allow them.

17. Indemnity

You will defend and indemnify skaude and its officers, employees and agents against third-party claims, and related losses and costs (including reasonable attorneys' fees), arising from Your Content, your business, your use of leads, or your breach of these Terms or the law.

18. Disputes and arbitration

Talk to us first. Before filing a claim, contact us at team@skaude.com and give us 30 days to try to resolve it informally.

Binding individual arbitration. If we can't resolve it, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, conducted online or in a location reasonably convenient to you. Either party may instead bring an individual claim in small claims court, or seek injunctive relief for misuse of intellectual property.

Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, consolidated or representative proceeding, and you and we waive any right to a jury trial.

Opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by e-mailing team@skaude.com with the subject "Arbitration opt-out" and your account e-mail.

19. Governing law

These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to section 18, the state and federal courts located in Delaware have exclusive jurisdiction.

20. Changes to these Terms

We may update these Terms. If a change is material, we'll notify you by e-mail or in your dashboard at least 30 days before it takes effect. Continuing to use the Service after that means you accept the updated Terms; if you don't agree, you can cancel before the change takes effect.

21. Other terms

These Terms, together with the policies they reference, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Notices to you may be sent to your account e-mail.

22. Contact

Questions about these Terms: team@skaude.com · Contact page.